How do I check Fiber coverage availability at my address?

You can check coverage directly on our coverage page by entering the metal plate ID on your building or your National Address for exact fiber readiness.

What is the difference between Home Fiber and 5G HomeFi?

Fiber uses dedicated physical optical cables delivering ultra-stable speeds and ultra-low latency, while 5G uses wireless tower signals requiring no wall cabling.

Do the prices displayed on the website include the 15% VAT?

Yes, all monthly plan fees are transparently stated including the mandatory 15% Saudi VAT without hidden charges.

How long does fiber installation and activation take after confirmation?

Following cabinet verification and order confirmation, certified field technicians coordinate installation and activation within 24 to 72 business hours.

How can I track my order status after submission?

You can track your request at any time on our Order Tracking page using your order number and mobile phone to view review progress or technician visits.

How do I contact technical support if I have an inquiry or problem?

You can call our direct customer support line, use official WhatsApp concierge, request an owned callback, or submit a support ticket.

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Search your question or choose a topic. If the answer depends on a specific plan or address, we direct you to the correct source instead of giving a misleading generic answer.

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Salam Fiber is a high-speed home broadband service delivered via direct Fiber to the Home (FTTH) optical cables. It offers speeds ranging from 300 Mbps up to 1 Gbps with ultra-low latency ideal for gaming and 4K/8K streaming.

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Optical Fiber is a high-speed home broadband service delivered via direct Fiber to the Home (FTTH) optical cables. It offers speeds ranging from 300 Mbps up to 1 Gbps with ultra-low latency ideal for gaming and 4K/8K streaming.

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Download speed governs data reception such as streaming 4K video and web browsing. Upload speed powers video conferencing, file backups, and screen sharing. Home Fiber plans offer generous upload ratios designed for intensive multi-user home workflows.

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Yes, Fiber plans include a high-performance Wi-Fi 6 router complete with certified delivery and installation without upfront hardware purchase, pre-configured for multi-gigabit throughput.

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Standard Fiber plans carry a 12-month commitment contract compliant with CST consumer protection bylaws. All VAT-inclusive monthly fees and proportional early termination provisions are disclosed transparently prior to confirmation.

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Clear answers about Fiber, 5G, plans, coverage, and orders

What is Salam Fiber Home Internet?

What is Home Fiber Internet?

What is the difference between download and upload speeds on Fiber?

Is the Wi-Fi router included for free with Fiber installation?

What are the contract commitment terms for Fiber plans?

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